Quikoop Privacy Policy
Quikoop Network Technologies (“Quikoop,our, we or us”) is committed to protecting your personal information. We have created this Privacy Policy to help you understand how we collect, use and protect your information when you visit our web and WAP sites and use our products and services.
1. What information does Quikoop collect?
We collect information relating to you that you have provided to us (for example, on an application or registration form, when you register your account with us) or that we may have obtained from another source (such as our marketing agencies and credit agencies). Where possible, we will collect the information directly from you.
This information may include, your name, address, telephone numbers, information on how you use our products and services (such as the type, date, time, location and duration of data use, how much you spend, and any other information collected in relation to your use of our products and services. This information may be held by us while you are using our services and for a period of time afterwards, but only for so long as we are legally entitled to use the information in accordance with this Privacy Policy.
2. How does Quikoop use your information?
The information that we collect from you may be used by us for a number of purposes connected with our business such as:
2.1 processing and evidencing your orders or applications;
2.2 carrying out credit checking and scoring (unless we have agreed otherwise);
2.3 providing you with products and/or services you have requested or administering your account;
2.4 billing you (unless you pay by another agreed method) and collecting any debt owed to us by you;
2.5 settling accounts with those who provide related services to us;
2.6 dealing with your requests, enquiries or complaints and other customer care related activities;
2.7 carrying out market and product analysis, and improvements to our products and services;
2.8 registering your details and allocating or offering you rewards, discounts or other benefits and fulfilling any requests or requirements you may have in respect of our group companies’ loyalty or reward programmes and other similar schemes;
2.9 carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;
2.10 carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer;
2.11 generally customising your experience on our sites;
2.12 for general administrative and business purposes.
3. Sharing your information
There may be times when we need to disclose your personal information to third parties. If we do this, we will only disclose your information to:
3.1 those who provide to us or our group companies products or services that support the services that we provide, such as our dealers and suppliers;
3.2 other network operators to enable you to make and receive calls through other networks, so we can transfer numbers from one network to another and to monitor or investigate fraud or other offences.
3.3 credit reference agencies (unless we have agreed otherwise), who may share your information with other organisations and who may keep a record of the searches we make against your name;
3.4 debt collection agencies or companies, in order to collect any money owing by you in respect of an unpaid Quikoop bill;
3.5 if someone else pays your bill, such as your employer, that person;
3.6 anyone we transfer our business to in respect of which you are a customer or a potential customer;
3.7anyone who assists us in protecting the operation of the Quikoop networks and systems, including the use of monitoring and detection in order to identify potential threats, such as hacking and virus dissemination and other security vulnerabilities;
3.8 anyone who hosts or maintains data centres, service platforms and other infrastructure and systems on behalf of us and our group companies, where your information is processed;
3.9 persons to whom we may be required to pass your information by reason of legal, governmental or regulatory authority including law enforcement agencies and emergency services;
3.10 other service providers in relation to a service used through our network to allow that service to be charged to you;
3.11 aggregated user statistics and other information that does not personally identify you, to third parties such as our advertisers, customers, potential customers and partners;
3.12 other people who you specifically request we share your account information with – (for example, by you ‘authorising’ them on your account or by you sharing access via ‘My Quikoop ’).
If you have not opted out of receiving marketing material from us, we may also provide your personal information to carefully selected third parties who we reasonably believe provide products or services that may be of interest to you and who have contracted with Quikoop to keep the information confidential, or who are subject to obligations to protect your personal information.
4. Protecting your personal information
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.
5. Accessing and updating your personal information
You have the right to access personal information about you if we hold that personal information in a way that it can be readily retrieved, subject to some exceptions provided at law.
We will not be able to provide personal information if:
- we do not know or don’t have reasonable grounds to believe it is personal information about you, or
- if disclosing the information would involve the unwarranted disclosure of the affairs of another individual.
You can request correction or amendment of the information held by us at any time. If it is reasonable in the circumstances for us to do so, we will make the requested change or correction, otherwise we’ll take reasonable steps to mark that information as having been subject to a change or correction request.
6. Internet use
We make every effort to maintain the security of our internet connections; however for reasons outside of our control, security risks may still arise. Any personal information transmitted to us or from our online products or services will therefore be at your own risk, however we will use our best efforts to ensure that any such information remains secure. We cannot protect any information that you make available to the general public – for example, on message boards or in chat rooms.
Please note that when you are accessing a non-Quikoop website, you should always read their privacy policy or website terms and conditions – especially if you are considering providing them with your personal information. You are also responsible for maintaining the secrecy of your passwords and/or any account information.
We may use cookies and other interactive techniques such as web beacons to collect non-personal information about how you interact with our website, and web-related products and services, to:
6.1 understand what you like and use about our website;
6.2 understand what you do not like and do not use on our website;
6.3 provide a more enjoyable, customised service and experience,
6.4 enable you to use certain services on our website; and
6.5 help us develop and deliver better products and services tailored to our customers’ interests and needs.
We also collect IP addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. We collect and manage IP addresses as part of the service of providing internet session management and for security purposes.
7. Changes to our Privacy Policy
We may change this Privacy Policy from time to time and we will tell you about a change in the policy by posting an updated policy on our website. Any change we make applies from the date we post it on the website.